Legal
Terms of Service
What this service is, what it is not, and the obligations on both sides before a clinician evaluates you.
Last updated 29 July 2026
What this service is
We connect California residents with mental health professionals licensed in California, and we handle scheduling, billing and support. We are not a law firm, we are not a medical practice, and we do not ourselves provide clinical care. Care is provided by the independently licensed clinician you are matched with, under their own license and professional judgement.
No guaranteed outcome
Nothing on this site is a promise that you will receive a letter. Whether documentation is clinically appropriate is a decision for your clinician alone, made after the evaluation required by Health & Safety Code §122318. Any service that guarantees a letter in advance is not evaluating anyone.
Not legal or medical advice
The legal material on this site is general information about California and federal law, current as of the date shown, and is not legal advice. Agency guidance in this area changed twice in 2026. For advice about your own situation, consult a California attorney or the Civil Rights Department.
Your responsibilities
You agree to give accurate information during intake and evaluation, to attend scheduled appointments, and not to misrepresent an emotional support animal as a service dog. Under California Penal Code §365.7 that misrepresentation is a misdemeanor, and it is your own exposure, not ours.
Fees, cancellation and refunds
Prices are as published on the pricing page. The intake call is free. You are not charged for a letter that is not issued; you are charged for clinical sessions attended. Appointments cancelled with less than 24 hours' notice may be billed.
Governing law
These terms are governed by the laws of the State of California.
Our team
Our Licensed Mental Health Professionals
Every evaluation is done by a professional licensed by a California board. You get their license type and number before you pay, so you can check it yourself on the board’s public lookup.
The document
What Your ESA Letter Looks Like
Every letter carries the five elements Health & Safety Code §122318 requires, on the page where a housing provider can see them.
- License in full. Type, number, issuing jurisdiction and effective date.
- Licensed where you are. Confirmation the clinician may practice in your jurisdiction.
- Thirty-day relationship. Evidence the statutory care period was met.
- Completed clinical evaluation. An assessment of your need for the animal.
- The §365.7 notice. The disclosure California requires you to receive.
- Need without diagnosis. Your accommodation need, with your diagnosis kept private.
Specimen only. Patient name, provider, license number and verification number shown here are illustrative and are populated from your own clinician’s record on a real letter.
Keep reading
Explore the Rest of the Site
Everything here is written for California specifically — the statutes, the prices and the process are all state law rather than general advice.
Home
How the process works, what we help with, and fifteen of the questions we are asked most.
Read this pageAbout us
Our standards, how the clinician network is built county by county, and the shortcuts we refuse.
Read this pageCalifornia ESA laws
AB 468 requirement by requirement, FEHA housing rights, the 2026 HUD change, and where an ESA has no rights at all.
Read this pageESA letter for housing
How an ESA letter works with California landlords, HOAs and student housing, and what to do if a request is refused.
Read this pageESA letter renewal
Whether California ESA letters expire, when renewal is worth doing, and how it works for existing clients.
Read this pageCost
Four prices in full, what each one includes, and what happens to your money if you are not approved.
Read this pageNext step
Start Your California ESA Evaluation
The intake call is free. You will leave it knowing whether a letter is the right tool, what it costs, and the date it can be issued.
Free 15-minute intake · no charge if you are not approved