Contact
Contact Our California ESA Team
Most questions we get are answered in a five-minute phone call, and a good number of those calls end with us telling someone they do not need a letter at all.
Free 15-minute intake call
Reach us
How to Reach Us
Messages received outside business hours are answered the next working day. We reply to every message, including the ones that turn out not to need our service.
If you need help now
We are not a crisis service.
Our clinicians work by appointment and cannot respond to emergencies. If you are in immediate danger or thinking about harming yourself, please use one of these instead — they are free, confidential and staffed around the clock.
- 988 — Suicide & Crisis Lifeline. Call or text 988 from anywhere in the United States.
- Text HOME to 741741 — Crisis Text Line, for support by message rather than voice.
- 911 — for a medical emergency or immediate danger to you or someone else.
- Your county behavioral health line — every California county operates a 24-hour access line for urgent mental health support.
Our team
Our Licensed Mental Health Professionals
Every evaluation is done by a professional licensed by a California board. You get their license type and number before you pay, so you can check it yourself on the board’s public lookup.
Client experiences
Getting hold of us
What Our Clients Say
I emailed at midnight expecting nothing. There was a real answer in my inbox before lunch the next day, from a person with a name.
I had one question and no intention of buying. They answered it in full anyway and told me I probably didn't need them.
No phone tree, no chatbot pretending to be a person. Just email that actually gets read.
They flagged that my building was already required to accommodate me and told me to write to the manager first. Free advice that cost them a sale.
When my landlord sent a form I didn't understand, I forwarded it and got a plain-English explanation the same afternoon.
I'm hard of hearing and asked to keep everything in writing. Nobody made it awkward. Everything came by email from then on.
The document
What Your ESA Letter Looks Like
Every letter carries the five elements Health & Safety Code §122318 requires, on the page where a housing provider can see them.
- License in full. Type, number, issuing jurisdiction and effective date.
- Licensed where you are. Confirmation the clinician may practice in your jurisdiction.
- Thirty-day relationship. Evidence the statutory care period was met.
- Completed clinical evaluation. An assessment of your need for the animal.
- The §365.7 notice. The disclosure California requires you to receive.
- Need without diagnosis. Your accommodation need, with your diagnosis kept private.
Specimen only. Patient name, provider, license number and verification number shown here are illustrative and are populated from your own clinician’s record on a real letter.
Keep reading
Explore the Rest of the Site
Everything here is written for California specifically — the statutes, the prices and the process are all state law rather than general advice.
Home
How the process works, what we help with, and fifteen of the questions we are asked most.
Read this pageAbout us
Our standards, how the clinician network is built county by county, and the shortcuts we refuse.
Read this pageCalifornia ESA laws
AB 468 requirement by requirement, FEHA housing rights, the 2026 HUD change, and where an ESA has no rights at all.
Read this pageESA letter for housing
How an ESA letter works with California landlords, HOAs and student housing, and what to do if a request is refused.
Read this pageESA letter renewal
Whether California ESA letters expire, when renewal is worth doing, and how it works for existing clients.
Read this pageCost
Four prices in full, what each one includes, and what happens to your money if you are not approved.
Read this pageNext step
Start Your California ESA Evaluation
The intake call is free. You will leave it knowing whether a letter is the right tool, what it costs, and the date it can be issued.
Free 15-minute intake · no charge if you are not approved