Legal
Privacy Policy
Plain English about what this website collects, what your clinician holds separately, and the rights California gives you over both.
Last updated 29 July 2026
What we collect
When you use the inquiry or booking forms we collect your name, email address, phone number, California county and whatever you choose to write in the message field. When you become a client, your clinician separately collects clinical information under their own professional and legal obligations.
Two different sets of rules
Information you give this website is handled under this policy. Information you give your clinician during care is protected health information held by that clinician as a HIPAA-covered entity, governed by their notice of privacy practices and by California's Confidentiality of Medical Information Act. We do not receive your clinical records, and we ask you not to put clinical detail into website forms.
How we use it
To respond to your inquiry, to match you with a clinician licensed in your county, to schedule appointments, to take payment, and to meet our own record-keeping obligations. We do not sell personal information, and we do not share it with advertisers.
Your California privacy rights
Under the California Consumer Privacy Act as amended by the CPRA, you may request access to the personal information we hold about you, request its correction or deletion, and request details of any disclosures. We do not sell or share personal information as those terms are defined by the Act. To exercise a right, email hello@californiaesapsdletter.org. We will not treat you differently for asking.
Retention and security
Inquiry records are kept for two years unless you ask us to delete them sooner. Data is encrypted in transit and at rest. No system is perfectly secure, and we will tell you promptly if a breach affects your information.
Cookies
This site uses only the cookies needed to make it work. If analytics are added later, this section will be updated first and a consent control will appear before any non-essential cookie is set.
Contact
Questions about this policy go to hello@californiaesapsdletter.org. We answer within one working day.
Our team
Our Licensed Mental Health Professionals
Every evaluation is done by a professional licensed by a California board. You get their license type and number before you pay, so you can check it yourself on the board’s public lookup.
The document
What Your ESA Letter Looks Like
Every letter carries the five elements Health & Safety Code §122318 requires, on the page where a housing provider can see them.
- License in full. Type, number, issuing jurisdiction and effective date.
- Licensed where you are. Confirmation the clinician may practice in your jurisdiction.
- Thirty-day relationship. Evidence the statutory care period was met.
- Completed clinical evaluation. An assessment of your need for the animal.
- The §365.7 notice. The disclosure California requires you to receive.
- Need without diagnosis. Your accommodation need, with your diagnosis kept private.
Sample document. Names, dates and license details are populated from your own clinician’s record.
Keep reading
Explore the Rest of the Site
Everything here is written for California specifically — the statutes, the prices and the process are all state law rather than general advice.
Home
How the process works, what we help with, and fifteen of the questions we are asked most.
Read this pageAbout us
Our standards, how the clinician network is built county by county, and the shortcuts we refuse.
Read this pageCalifornia ESA laws
AB 468 requirement by requirement, FEHA housing rights, the 2026 HUD change, and where an ESA has no rights at all.
Read this pageESA letter for housing
How an ESA letter works with California landlords, HOAs and student housing, and what to do if a request is refused.
Read this pageESA letter renewal
Whether California ESA letters expire, when renewal is worth doing, and how it works for existing clients.
Read this pageCost
Four prices in full, what each one includes, and what happens to your money if you are not approved.
Read this pageNext step
Start Your California ESA Evaluation
The intake call is free. You will leave it knowing whether a letter is the right tool, what it costs, and the date it can be issued.
Free 15-minute intake · no charge if you are not approved